Saturday, 9 August 2014
Porter Davis new World of Style - Selection days
Well PD have done it again, we had confirmation letter and text messages confirming our appointments over two days. We were super organised and ready to start our selections as fast as possible as we knew there were huge amounts to do and we knew our stuff. I'd even done a complete electrical plan almost identical to the one we did with the staff member did. I rushed to get to the appointment in time, I left my sick baby in hospital with husband so as not to cancel appointment BUT guess what PD didn't have us in the booking system and weren't expecting us. I had to prove I had booking and wasn't there on wrong day. Wtf?? So I sat there for ages waiting. Really pissed by this point.
At last I started colour selections but apparently computer wasn't working so manual selections done. Still they couldn't tell us prices for it all up front, yet expect you to sign away. The lovely girl who did it with us doesn't do this job normally so again a bit of a screw up. The departments are all trying to get used to their new space and had no idea the flow of the day. They need to give a clear schedule to staff for each client. At one point we were waiting 1 1/2hrs on the couch for review with colours selections well past the scheduled end time. I thought hubby was going to explode at them as our baby was unwell yet we still came.
The two days was stressful and rushed. They need to give more time to do colours and tiles, we truly rushed through them all, despite already having the codes for all our selections. If you have no idea what you want before your final meeting, good luck to you. They could spend less time at window furnishings and after review of each area give the document to owners to review as we had plenty of time in between meetings while waiting for one staff member to review final colours. Lots of prices we still are waiting for despite this we have 48hrs to review and alter then changes can't be done until contract or via BC. My prediction is our contract meeting going to be a real challenge.
Our other choices all set and I will put in electrical floor plan when I can. We are also getting the kitchen culture department to quote on our custom bookshelves and study area. Awaiting quote from wardrobe team but he said he has to send it to BC and not directly to us. How can I review it and make changes if given this at contract??
The tile selection was ok but again none of the paperwork was there to do all of quote so our price doesn't include 2 of our toilets and our facade tiles. We have been asking for a quote of our facade tile choice since pre tender, hand balled to Tender appt then to colours selection then to tile selection and we still don't have quote. Soooo annoying. Now have to wait till contract, what is going in?
This whole process is laughable. Imagine going to a car dealership and saying I want car A. Sure you can just sign here and tell me what extras you want. It's $x but that's not the price total and I can't tell you that until we have your deposit and contract so your trapped. Now let's go shopping for your extras, don't worry if you can't afford it or not, just pick it all out so we can keep you in the dark until the last minute. Here's the total for all of your selections, we haven't included it all but you should get this soon or at contract signing, just sign here to state this is what you've selected. You can't make changes after 48hrs now or we will charge you a fee, no we won't tell you all prices yet and all changes will have to go via a guy who never answers calls or emails in full, he loves deferring to others or contract day. Final contract meeting comes (my prediction), ok price is $xxxx dollars, a bit more than you planned you say, oh don't worry we can change that but we only have 30seconds and the alternative choices you can't see as they are 50km away at our display centre. Here have a look at your plans, quick you have 2minutes and sorry no the plans aren't complete or correct so we can make the corrections post contract and yes we will charge you for changes now on everything despite you asking for these since you originally saw a sales rep in out display home. Oh and we forgot to tell you your house won't be ready for at least 12 months, sorry.